Returns and Cancellation Policy
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (800) 676-1232 for return instructions.
Wine Club Membership Terms & Conditions
I understand that if I choose not to customize my selection or fail to do so before the deadline, I will be charged and shipped the winemaker’s selection of one white and five reds to the address on file.
I certify that I am at least 21 years of age and acknowledge that someone 21 years or older must be present for a wine delivery.
I authorize Adelaida Vineyards & Winery to charge my credit card, plus tax and shipping for each semi-annual shipment.
I understand that after two shipments, I may cancel my membership and that all cancellations must be received two weeks prior to the next selection.
I understand that orders held for pick-up will be automatically shipped after 45 days to the address on file.
I understand that I am responsible for all costs incurred if my wine is returned to Adelaida, including a reshipping fee.
I understand that my credit card will be charged one week prior to shipment of wine.
I understand that under Visa and Mastercard terms and conditions, my credit may be automatically updated in Adelaida’s system.